Refund Policy
Last updated: 09 November 2026
At iSocialize, we want you to be fully satisfied with every order. Please read our refund policy carefully before placing an order.
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Due to the digital and consumable nature of our services, all sales are generally final. However, we handle refund requests fairly on a case-by-case basis as described below.
When you are eligible for a refund
- Order not started: If your order has not started within 24 hours of payment verification, you are eligible for a full refund.
- Partial delivery: If your order is marked as Partial (only partially delivered), you will receive a refund for the undelivered portion.
- Wrong service delivered: If a different service was delivered than what you ordered, you are eligible for a full refund or re-delivery.
- Duplicate payment: If you accidentally paid twice for the same order, the duplicate amount will be refunded.
- Payment verification: Contact support if verification is delayed. Credit is issued only for a confirmed payment on an eligible cancelled or partially delivered order.
When you are NOT eligible for a refund
- Order has already been delivered fully or is in progress
- Incorrect link was provided by you (private account, wrong URL, deleted post)
- You changed your username or made your account private after placing the order
- The social media platform removed the followers/likes/views after delivery (platform action)
- You simply changed your mind after delivery has started
- Services marked as "No Refill" experienced a natural drop after the stated warranty period
Refill policy
Services marked with a Refill badge include a refill guarantee for the stated period stated for the chosen service. If your count drops below the delivered amount within this period, contact us on WhatsApp with your order ID and we will initiate a refill at no charge.
How to request a refund
- Contact us on WhatsApp or email within 48 hours of the issue arising
- Provide your Order ID, payment UTR, and a description of the issue
- Our team will review your request within 24 hours
- Approved refunds are issued as iSocialize store credit. Guest customers receive a secure email link; registered customers receive wallet credit
Refund method: store credit
Eligible refunds are issued as iSocialize store credit, not returned to the original payment method. Credit does not expire.
Guests can access credit using a secure one-use link sent to the email used for their order, then pay with that credit at checkout without signing up. Access links expire after 20 minutes; the credit does not. Request a fresh link at Store credit.
Credit can cover an order in full. If the balance is insufficient, choose a smaller order or contact support. If you later create and verify an account with the same email, the balance can move to your wallet. Only verified payments qualify; an unverified payment reference does not create credit.
Disputes and chargebacks
We strongly encourage you to contact us directly before initiating any chargeback or dispute with your bank. Chargebacks initiated without contacting us first will result in immediate account suspension and may be contested.
Contact us
To request a refund or raise a concern, contact us: